Careers at JLR

𝐖𝐄'𝐑𝐄 𝐇𝐈𝐑𝐈𝐍𝐆: 𝐁𝐈𝐋𝐈𝐍𝐆𝐔𝐀𝐋 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐄𝐑𝐕𝐈𝐂𝐄 𝐑𝐄𝐏𝐑𝐄𝐒𝐄𝐍𝐓𝐀𝐓𝐈𝐕𝐄 (𝐉𝐚𝐩𝐚𝐧𝐞𝐬𝐞-𝐒𝐩𝐞𝐚𝐤𝐢𝐧𝐠)

𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧 𝐃𝐞𝐭𝐚𝐢𝐥𝐬:
𝐄𝐦𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 𝐓𝐲𝐩𝐞: Full-Time
𝐖𝐨𝐫𝐤 𝐒𝐞𝐭𝐮𝐩: Remote
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: PH-Based | Belgium-Based Client

Are you passionate about delivering exceptional customer experiences while using your Japanese language skills to support global clients?

We're looking for a Bilingual Customer Service Representative (Japanese-Speaking) to provide outstanding customer support, resolve inquiries, and ensure a seamless customer experience. If you're customer-focused, tech-savvy, and thrive in a fast-paced environment, we'd love to hear from you.

𝐖𝐇𝐀𝐓 𝐘𝐎𝐔'𝐋𝐋 𝐁𝐄 𝐖𝐎𝐑𝐊𝐈𝐍𝐆 𝐎𝐍
• Provide customer support in both Japanese and English via email, chat, and other communication channels
• Assist customers, partners, and resellers with product inquiries, troubleshooting, and issue resolution
• Deliver product guidance and onboarding to help customers maximize platform value
• Build and maintain positive customer relationships through timely and professional communication
• Coordinate with internal teams to ensure customer concerns are resolved efficiently
• Document customer interactions and maintain accurate records in CRM or support platforms
• Escalate complex issues when necessary while ensuring excellent customer follow-through
• Contribute to process improvements that enhance customer satisfaction and operational efficiency

𝐖𝐇𝐀𝐓 𝐖𝐄'𝐑𝐄 𝐋𝐎𝐎𝐊𝐈𝐍𝐆 𝐅𝐎𝐑
• Fluency in Japanese and English, both written and spoken
• Experience in customer service, customer support, customer success, or client-facing roles
• Strong communication, interpersonal, and problem-solving skills
• Customer-first mindset with the ability to remain professional and empathetic
• Excellent organizational and multitasking abilities
• Comfortable learning new technologies and digital platforms
• Experience using CRM or customer support tools is an advantage
• Proactive, detail-oriented, and able to work independently in a remote environment
• Reliable internet connection and suitable remote work setup

𝐁𝐎𝐍𝐔𝐒 𝐈𝐅 𝐘𝐎𝐔 𝐇𝐀𝐕𝐄 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 𝐈𝐍
• SaaS or technology companies
• Renewable energy or technology industries
• Customer onboarding and product training
• CRM platforms and ticketing systems
• Supporting international or multilingual customers

𝐖𝐇𝐀𝐓 𝐘𝐎𝐔 𝐂𝐀𝐍 𝐄𝐗𝐏𝐄𝐂𝐓
• Full-time remote work setup
• Opportunity to work with a Belgium-based client
• Collaborative and international work environment
• Career growth and continuous learning opportunities
• Meaningful work supporting innovative technology solutions