Careers at JLR

𝐖𝐄'𝐑𝐄 𝐇𝐈𝐑𝐈𝐍𝐆: 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐔𝐂𝐂𝐄𝐒𝐒 & 𝐎𝐏𝐄𝐑𝐀𝐓𝐈𝐎𝐍𝐒 𝐌𝐀𝐍𝐀𝐆𝐄𝐑

𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧 𝐃𝐞𝐭𝐚𝐢𝐥𝐬:
𝐄𝐦𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 𝐓𝐲𝐩𝐞: Full-Time
𝐖𝐨𝐫𝐤 𝐒𝐞𝐭𝐮𝐩: Remote
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: PH-Based | Belgium-Based Client

Are you passionate about building exceptional customer experiences while driving operational excellence?

We're looking for a proactive and highly organized Customer Success & Operations Manager to support customer success, streamline operations, and ensure the successful delivery of projects. If you enjoy working with global teams, solving complex challenges, and building long-term customer relationships, we'd love to hear from you.

𝐖𝐇𝐀𝐓 𝐘𝐎𝐔'𝐋𝐋 𝐁𝐄 𝐖𝐎𝐑𝐊𝐈𝐍𝐆 𝐎𝐍
• Build and manage customer success processes that enhance customer satisfaction and retention
• Provide product support, onboarding, and training to customers and partners
• Develop strong client relationships through proactive communication and account management
• Coordinate with internal and external stakeholders to ensure seamless project execution
• Oversee customer operations from booking through project delivery
• Manage data acquisition activities, including coordinating with external partners
• Monitor project timelines, logistics, scheduling, and issue resolution
• Identify opportunities to improve workflows and operational efficiency
• Anticipate project risks and implement mitigation strategies
• Become a product expert and support customers in maximizing platform value

𝐖𝐇𝐀𝐓 𝐖𝐄'𝐑𝐄 𝐋𝐎𝐎𝐊𝐈𝐍𝐆 𝐅𝐎𝐑
• Bachelor's degree or equivalent professional experience
• Strong experience in Customer Success, Operations, Project Management, or Account Management
• Excellent communication and stakeholder management skills
• Strong organizational and multitasking abilities
• Problem-solving mindset with exceptional attention to detail
• Ability to work independently in a fast-paced environment
• Customer-first approach with a passion for delivering outstanding service

𝐁𝐎𝐍𝐔𝐒 𝐈𝐅 𝐘𝐎𝐔 𝐇𝐀𝐕𝐄 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 𝐈𝐍
• SaaS or technology companies
• Renewable energy or drone operations
• Customer onboarding and training
• Process improvement and workflow optimization
• Managing cross-functional or international teams

𝐖𝐇𝐀𝐓 𝐘𝐎𝐔 𝐂𝐀𝐍 𝐄𝐗𝐏𝐄𝐂𝐓
• Full-time remote work setup
• Opportunity to work with a Belgium-based technology company
• Collaborative and innovative work environment
• Exposure to global projects and international clients
• Long-term career growth opportunities