Careers at JLR

𝐖𝐄’𝐑𝐄 𝐇𝐈𝐑𝐈𝐍𝐆: 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐔𝐂𝐂𝐄𝐒𝐒 𝐌𝐀𝐍𝐀𝐆𝐄𝐑 – 𝐓𝐄𝐂𝐇𝐍𝐈𝐂𝐀𝐋 / 𝐒𝐎𝐋𝐀𝐑

Full-Time | Remote | Philippines

Are you a customer success professional with a strong technical background—or experience in the solar and renewable energy industry?

This role combines customer success, technical support, operational coordination, and project management, helping customers achieve successful outcomes while ensuring smooth service delivery.

𝐖𝐇𝐀𝐓 𝐘𝐎𝐔’𝐋𝐋 𝐁𝐄 𝐖𝐎𝐑𝐊𝐈𝐍𝐆 𝐎𝐍

• Provide technical support, product guidance, and customer assistance
• Build strong customer relationships and support successful outcomes
• Understand customer requirements and develop practical solutions
• Provide product training and education
• Coordinate with internal teams, partners, and service providers
• Manage customer operations from booking through completion
• Coordinate scheduling, logistics, field operations, and project requirements
• Resolve operational issues quickly and effectively
• Support technical data acquisition and field activities
• Analyze operational data and identify process improvements
• Improve workflows, onboarding processes, and operational efficiency
• Anticipate risks and develop mitigation plans
• Manage multiple customers, projects, and priorities simultaneously

𝐖𝐇𝐀𝐓 𝐖𝐄’𝐑𝐄 𝐋𝐎𝐎𝐊𝐈𝐍𝐆 𝐅𝐎𝐑

• Bachelor’s degree or higher in a relevant field
• Strong technical background in technology, engineering, renewable energy, or related fields
• At least 2 years of experience in customer success, technical support, operations, project management, or a similar environment
• Strong English communication skills
• Excellent planning, scheduling, coordination, and stakeholder management skills
• Strong analytical, problem-solving, and decision-making abilities
• Ability to understand technical products, software, and processes
• Proactive, organized, detail-oriented, and able to manage multiple projects
• Familiarity with CRM and business/operational software

𝐁𝐎𝐍𝐔𝐒 𝐈𝐅 𝐘𝐎𝐔 𝐇𝐀𝐕𝐄 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 𝐈𝐍

☑ Solar or renewable energy projects
☑ Photogrammetry, LiDAR, UAV/drone operations, or related technologies
☑ Technical customer support or customer success
☑ Solar industry processes, standards, or regulations
☑ Field operations or technical project management
☑ Working with international customers or teams