Careers at JLR

𝐖𝐄’𝐑𝐄 𝐇𝐈𝐑𝐈𝐍𝐆: 𝐎𝐫𝐝𝐞𝐫 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐋𝐞𝐚𝐝

𝐄𝐦𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 𝐓𝐲𝐩𝐞: Full-time
𝐖𝐨𝐫𝐤 𝐒𝐞𝐭𝐮𝐩: Remote
𝐖𝐨𝐫𝐤 𝐒𝐜𝐡𝐞𝐝𝐮𝐥𝐞 / 𝐓𝐢𝐦𝐞 𝐙𝐨𝐧𝐞: U.S. Central Time hours (some flexibility allowed but must overlap with U.S. timezone)
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: PH-based role for U.S. client

Behind every successful operation is someone who keeps everything moving.

We’re looking for an Order Management Lead who can take ownership of the entire order process — from customer order intake to fulfillment, coordination, issue resolution, and operational improvements.

This role is more than processing orders. We need someone who can lead a team, solve problems before they escalate, improve workflows, and help build a smooth and scalable operation.

𝐈𝐅 𝐘𝐎𝐔’𝐑𝐄 𝐒𝐎𝐌𝐄𝐎𝐍𝐄 𝐖𝐇𝐎:
• Thrives in fast-paced environments
• Enjoys solving operational challenges
• Can lead teams while staying hands-on
• Understands ERP systems, EDI, and fulfillment workflows
• Communicates confidently with customers and internal teams
• Takes ownership and gets things done

Then this opportunity may be a strong fit for you.

𝐊𝐄𝐘 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒:
• Manage and optimize the end-to-end order management process
• Handle orders from portals, EDI, email, and other channels
• Coordinate shipping releases, invoicing, and fulfillment workflows
• Lead and mentor the Order Management team
• Ensure KPIs, SLAs, and customer expectations are consistently met
• Resolve operational issues and implement long-term solutions
• Collaborate with warehouse and cross-functional teams
• Create SOPs and improve internal processes
• Maintain accurate documentation through Front and Airtable
• Analyze operational data and identify process improvement opportunities

𝐐𝐔𝐀𝐋𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒:
• 2–4 years of experience in order management, operations, customer service, or retail/e-commerce operations
• Strong knowledge of ERP systems, EDI, inventory management, and Excel
• Experience using Front, Airtable, and operational tools
• Strong leadership, communication, and analytical skills
• Ability to multitask and work independently in a remote environment
• Experience with SAP is a plus

𝐖𝐇𝐀𝐓 𝐓𝐇𝐄 𝐂𝐋𝐈𝐄𝐍𝐓 𝐕𝐀𝐋𝐔𝐄𝐒:
• Ownership mentality
• Leadership and accountability
• Strong problem-solving mindset
• Reliability and professionalism
• Fast-paced execution
• Long-term commitment

𝐖𝐎𝐑𝐊 𝐒𝐄𝐓𝐔𝐏:
• Full-Time Remote Role
• PH-Based Candidates Preferred
• Must be able to work with overlap during U.S. Central Time hours