Careers at JLR

𝐖𝐄’𝐑𝐄 𝐇𝐈𝐑𝐈𝐍𝐆: 𝐎𝐫𝐝𝐞𝐫 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭

𝐄𝐦𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 𝐓𝐲𝐩𝐞: Full-time
𝐖𝐨𝐫𝐤 𝐒𝐞𝐭𝐮𝐩: Remote
𝐖𝐨𝐫𝐤 𝐒𝐜𝐡𝐞𝐝𝐮𝐥𝐞 / 𝐓𝐢𝐦𝐞 𝐙𝐨𝐧𝐞: U.S. Central Time hours (some flexibility allowed but must overlap with U.S. timezone)
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: PH-based role for U.S. client

We’re looking for a highly detail-oriented and proactive Order Management Specialist who can keep operations running smoothly from order intake all the way to fulfillment.

This is a fast-paced, customer-facing operations role where accuracy, speed, and consistency matter every single day. You’ll be at the center of ensuring orders are processed correctly, issues are resolved quickly, and customers receive seamless service from start to finish.

𝐖𝐇𝐀𝐓 𝐘𝐎𝐔’𝐋𝐋 𝐃𝐎:
• Process daily customer orders from portals, EDI, email, and fax
• Respond to customer emails and calls with same-day resolution
• Update, confirm, and modify orders in ERP systems
• Manage order releases, backorders, and fulfillment coordination
• Create delivery slips, invoices, and shipping documentation
• Upload shipping and billing details to customer portals
• Generate and manage EDI documents (shipping, invoicing, inventory)
• Maintain accurate records of all actions using Front and Airtable
• Work closely with warehouse teams for smooth shipment alignment
• Resolve order issues, payment concerns, and customer inquiries
• Ensure KPIs and SLAs are consistently met
• Support daily operational needs and assigned tasks

𝐖𝐇𝐀𝐓 𝐖𝐄 𝐀𝐑𝐄 𝐋𝐎𝐎𝐊𝐈𝐍𝐆 𝐅𝐎𝐑:
• 2–4 years of experience in order management, data entry, or customer service
• Strong experience with ERP systems and EDI workflows
• Excellent MS Excel and MS Office skills
• Strong written and verbal communication skills
• Experience using Front, Airtable, Slack, and Zoom
• Ability to work with U.S. teams in a fast-paced environment
• Highly organized, detail-focused, and dependable
• Strong customer service mindset and professionalism
• Willingness to learn, adapt, and grow long-term

𝐍𝐈𝐂𝐄 𝐓𝐎 𝐇𝐀𝐕𝐄:
• Experience with Notion and Airtable workflows
• Experience working with U.S.-based teams
• Background in e-commerce or retail operations

𝐖𝐇𝐀𝐓 𝐓𝐇𝐄 𝐂𝐋𝐈𝐄𝐍𝐓 𝐕𝐀𝐋𝐔𝐄𝐒:
• Strong ownership and accountability
• Reliability and consistency
• Positive, team-oriented attitude
• Fast execution with high attention to detail
• Growth mindset and long-term commitment
• Professionalism and strong work ethic

𝐖𝐎𝐑𝐊 𝐒𝐄𝐓𝐔𝐏:
• Full-Time Remote Role
• PH-Based Candidates Preferred
• Must overlap with U.S. Central Time hours